Terms & Conditions

GENERAL

These terms and conditions apply to all purchase orders submitted to Noor of Sweden´s webshop on www.noorofsweden.se (in the following referred to as the ”webshop”), this covering all purchase agreements that a consumer enters into from a distance with Noor of Sweden, hereinafter referred to as ”Noor”). We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time why we ask you to read the terms and conditions previous to every order you place in the webshop.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Noor to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the webshop, Noor will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question. If incorrect price information has been shown on the Webshop you will be offered to either purchase the item to the correct price, or cancel the order. Noor reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, can be suspected.

To place an order in the webshop you must be at least 18 years old and not under guardianship. Noor presumes that minors who carry out purchases on www.noorofsweden.se submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve.

PRICES

The prices shown in the webshop are the effective prices from time to time. Noor is not bound by these prices, but may change the prices from one time to another. Noor is not bound by any incorrect price information that the customer evidently or reasonably should have understood as incorrect, and that may have emerged due to technical faults. The prices constitute the total price (including VAT), however do not include delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price.

PAYMENT

Payment is possible in the currencies set out in the webshop. Payment is currently made in Swedish kronor (SEK) for shipments to Sweden. Payment can be carried out by Visa, Mastercard, American Express, Paypal and Klarna Invoice.In case of cardpayment the card will be debited directly

Noor reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. Noor reserves the right to decline a purchase.

Please note we are currently unable to accept gift cards, merchandise cards, cash or cheques as payment in the webshop.

DELIVERY

Noor accepts and processes the purchase orders in the same succession that they are submitted to the webshop. The time of delivery is the day that the item is available for collection. Normally the time of delivery within Sweden is 2-5 business days (Mon-Fri) after Noor has accepted and confirmed your order.

If you live in Norrköping there our studio is , we will deliver directly to your door. Free of charge!

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you previous to completing the order.

Non-collected items

If a package delivered is not collected, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items.

Delay

Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.

Transport

All dispatched items are insured by Noor. Should you discover any damage to the package prior to opening it please report this to the postal agent where you collected the package as soon as possible. Items that are damaged during transportation are replaced by Noor free of charge. If you have already opened the package when you notice the damage, please follow the return, damage and claim instructions.

Right of withdrawal and open purchase.

As a customer, you have the right to undo your purchase within 14 days of receipt of the goods. The right of withdrawal can only be exercised if the goods can be returned in original packaging and are in a substantially unchanged condition. You have the right to open the package and try the product, but it should not be used in addition to this. When using a right of withdrawal / open purchase, the customer is responsible for the return freight

RETURNS AND EXCHANGES

Damaged goods and complain rights

When getting your goods it's important that you check so the goods are not damaged or incorrect. Should the product be incorrect or damaged contact us as soon as possible by e-mail to the address info@noorofsweden.se for further instructions. You have 3 years of claim under Swedish law. For more information see https://www.arn.se/ are always entitled to return your items within 30 days from the time of delivery. Returns are free of charge with Noor´s recommended returns service only.

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use Noor´s selected postage labels and returns service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment.

Noor will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. Returning the item is free of charge using our return label that you find in your parcel. Please follow the given instructions.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

Return to Noor of sweden Store

You can exchange or return an item bought online in a Noor of Sweden store, within 30 days. To return an item bought online in store you need to present a printed copy of your online receipt (”Shipping Confirmation & Receipt”). Payment will be refunded to your credit card in store, no cash refunds.

DAMAGED PRODUCTS

Noor ensures that all products are meticulously checked in a quality control before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, you will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased items the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us.

We will return your funds as soon as possible, at the latest within 30 days from the date you returned the item and it was received by Noor, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

COLOURS

We cannot guarantee that the colours appearing on the homepage in detail reflect the clothes’ colours in reality. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.

ONLINE CUSTOMER CARE

Please never hesitate to contact our English and Swedish speaking customer care team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints.

Email us: info@noorofsweden.se

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